Case Studies | People Practice
Firm/ Client The Challenge What Acumen Did Impact
A Large Media and Entertainment Company, India

  • A renowned Media and Entertainment Company was on a mission to become the best service provider in the entertainment arena by 2010
  • Based on the insight that the customer would get the best cinematic experience only when each department and function in the Cinema Hall is aligned and focused to do it
  • The organization felt that it was imperative for leaders of each function be in sync with the vision of the company
  • The senior teams were planning an intervention for Department / Functional Heads. These Heads would then go on to lead their teams and align them to the company's vision
  • Acumen conducted a dip-stick study within the departments to understand the conflicts and challenges faced by the participants
  • Designed a 3-day intervention for the Departmental Heads
  • The focus of the workshop was on understanding the bigger picture and for Heads to become a role model for their individual departments
  • Imparted training on handling inter-departmental issues and conflicts
  • Worked on establishing a greater understanding of the link between internal and external customer satisfaction

    Tools Used

  • Facilitation, Outbound Intervention, Activities & Games, Dance & Music, Neuro Linguistic Programming, Case Studies

  • Participants were trained to bring about transformation in their teams
  • In turn, the Department Heads coached their respective teams to give their patrons the best possible cinema experience